Refund policy

All sales are final. Due to the nature of our made-to-order and drop-shipped inventory, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.

We do, however, make the following limited exceptions, in order to comply with consumer protection law and payment processor requirements:

• Item not received: If your order does not arrive within [60] days of the estimated delivery window shown at checkout, contact us with your order number and we will investigate with our fulfillment partner.
• Damaged or defective item: If your item arrives damaged, defective, or is missing parts, contact us within [7] days of delivery with your order number and photos of the item and packaging. We will offer a replacement, store credit, or refund at our discretion.
• Significantly not as described: If the item you received is materially different from what was advertised (wrong item, wrong color/size sent by us), contact us within [7] days of delivery with photos.

To request a resolution under any of the above, contact us at support@cohana.com or through our [Contact Us page] with your order number. Refunds, where approved, are issued to the original payment method within [5–10] business days.

We reserve the right to decline a refund or replacement request that does not meet the criteria above, or that is submitted outside the stated windows.

Note: this policy does not limit any statutory rights you may have under the consumer protection laws of your country or state, which take precedence over anything stated here.