Shipping policy

Processing time Orders are processed within [1–3] business days. Orders are not shipped or delivered on weekends or holidays.

Shipping time Because items are shipped via our fulfillment partner Zendrop and its network of suppliers, shipping times vary by product and destination, typically [7–12] business days. Some items may ship separately and arrive in multiple packages.

Shipping rates Shipping costs are calculated and displayed at checkout, or covered under any free-shipping threshold shown on the Site.

Tracking You will receive a tracking number by email once your order ships. Tracking updates may take [2–5] days to appear as shipment moves through international carriers.

Customs, duties, and delays International orders may be subject to customs fees, import duties, or taxes charged by the destination country; these are the responsibility of the customer. We are not responsible for delays caused by customs processing, carrier delays, weather, or other events outside our control.

Incorrect address Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed, lost, or undelivered due to an incorrect or incomplete address provided by the customer.

Questions Contact [support@cohana.com] or our [Contact Us page] with your order number.